Effective Date: 26 September 2025
Owner / Controller: Mr. Lalit Kumar
Address: Jaipur, Rajasthan, India — 332702
This Privacy Policy explains how Pujapath Kundali (the "App"), provided by Mr. Lalit Kumar ("we", "us", or "Provider"), collects, uses, discloses and protects personal information when you use the App and related services (including chat, voice call, video call, kundali generation, reports, payment/subscription services and any associated websites or APIs). By accessing or using the App, you agree to the terms of this Privacy Policy.
We collect information necessary to provide the App’s features, improve services, comply with legal obligations and protect users. Types of information we may collect include:
Account information: name, email address, phone number, profile picture, date of birth (if provided), gender (optional), and any other information you submit when creating an account.
Identity & birth details for kundali: date, time and place of birth, birth name and parental details, and any other astrological inputs you provide to generate kundali/chart.
Payment & billing information: payment instrument tokens or payment confirmation details from third-party payment processors (we do not store full card numbers unless processed by us through secure PCI-compliant systems). Billing address, GST or tax details if provided.
Communications & messages: chat messages, uploaded images or files, voice call and video call metadata, and recordings (only if recording is enabled with consent).
Support & feedback: messages, emails and other correspondence you send to support or feedback channels.
Device and connection data: device model, operating system, unique device identifiers, mobile network, IP address, browser type, language, and device settings.
Usage data: features used, pages/screens viewed, session durations, timestamps, error logs, and other diagnostic information.
Call quality data: metadata about voice/video sessions (duration, connection quality, network stats) used for troubleshooting and quality improvements.
Cookies & similar technologies: when you use the App or website we may use cookies, local storage and similar technologies to collect information about usage, preferences, and to enable functionality.
Directly from you: when you register, complete your profile, use chat/call features, upload materials, book or pay for consultations, or otherwise interact with the App.
Automatically: through server logs, analytics tools, and cookies when you use the App or visit related websites.
From third parties: payment processors, analytics providers, advertising partners, or services you connect (for example social login providers) when you link them to your account.
We use collected data for the following purposes:
To create and manage your account and provide core services (kundali generation, horoscopes, chat/call/video consultations).
To process payments, subscriptions, refunds and billing-related communications.
To enable real-time communications (chat, voice, video) and, where consented, record sessions for quality, training or compliance purposes.
To provide customer support, respond to inquiries and resolve disputes.
To improve, update and optimize the App, detect and prevent fraud or abuse, and ensure security and reliability.
To send transactional messages, appointment reminders, billing notices and optional promotional communications (with opt-out options where required).
To comply with legal obligations, enforce our Terms & Conditions, and protect the rights, property or safety of our users and third parties.
For users in jurisdictions requiring a legal basis (e.g., GDPR), we rely on legal bases including:
Performance of a contract: to deliver the services you request (e.g., consultations, kundali generation, payment processing).
Consent: where you consent to specific processing such as call recordings or marketing communications.
Legitimate interests: for security, fraud prevention, analytics, product improvement and enforcing our Terms, balanced against user rights.
Legal obligations: to comply with applicable laws or court orders.
We may share personal information in the following circumstances:
Service providers: third-party vendors who perform services for us (payment processors, cloud hosting, communications/telephony providers, analytics, customer support platforms). These providers are authorized to use information only as necessary to provide services to us.
Astrologers & session participants: information required to facilitate consultations (e.g., the astrologer may receive birth details and chat messages related to a consultation). Do not share sensitive personal information in chats unless necessary and you trust the recipient.
Legal & safety reasons: when required by law, to respond to lawful requests, to protect rights and safety, or to prevent fraud.
Business transfers: in the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, personal data may be transferred as part of that transaction.
With your consent: other disclosures you explicitly authorize.
Voice and video sessions may be recorded only if we notify you and obtain your explicit consent at the start of the session (or via in-app settings). Recorded sessions may be used for quality assurance, training, dispute resolution, or compliance. Participants may request deletion of recordings — see the Data Retention & Deletion section.
If you are recording or sharing session content, ensure you have consent from all participants and do not distribute sensitive personal information without permission.
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements and fulfill legitimate business needs.
Specific retention periods (for account data, chat logs, recordings, transaction records, analytics) will be defined by our internal retention policy. If you’d like a copy of retention periods or want to request deletion earlier, contact us via the details below.
Depending on your jurisdiction you may have rights including:
Access: request a copy of personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of your data (subject to legal and operational limits, e.g., transaction records or legal retention requirements).
Portability: request transfer of your data to another provider in a commonly used, machine-readable format.
Restrict or object: to certain types of processing (e.g., direct marketing) where applicable.
Withdraw consent: where processing is based on consent.
To exercise these rights, contact us using the details in the Contact section. We may ask for information to verify your identity before fulfilling requests.
We implement administrative, technical and physical safeguards designed to protect personal data. These may include encryption in transit, access controls, secure hosting and regular security assessments.
However, no system is completely secure. We cannot guarantee absolute security of your data, and you should take steps to keep your account secure (choose strong passwords and keep credentials private).
The App’s servers and third-party service providers may be located in jurisdictions outside your country. By using the App you consent to transfer, storage and processing of your information in jurisdictions that may have different data protection laws.
The App is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If you learn that a child under 18 has provided us with personal data, contact us and we will take steps to delete such information.
We and our partners use cookies and similar technologies for functionality, analytics and advertising. You can manage cookie preferences through the App or browser settings. Blocking cookies may affect App functionality.
The App may link to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of those third parties. Review their privacy policies before sharing personal data.
Payment processing is handled by third-party payment processors (e.g., payment gateways). We may collect billing data required to process transactions, but cardholder data may be processed directly by the payment provider and not stored on our systems. See the payment provider’s privacy policy for more information.
We may update this Privacy Policy from time to time. We will post the updated policy in the App (and on our website if applicable) with a revised Effective Date. Significant changes will be communicated to users by in-app notice or email where required.
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at:
Owner / Controller: Mr. Lalit Kumar
App: Pujapath Kundali
Address: Jaipur, Rajasthan — 332702, India